Technical Services Advisor

11423BR

Preston (predominantly Remote Working)

Full

TBA

Our Roofing department currently has an open position for a Technical Services Advisor this role is predominantly Remote Working.

Mission and Objectives:
Provide assistance within Technical Services function across all roofing technologies. Role consists of providing high level of technical support for all roofing technologies to both internal and external stakeholders.
To provide a high standard of technical advice and produce technical roofing specifications for Technical Services. Requires excellent organisational skills, can do attitude and willingness to strive and progress with further development. Ensure all departmental tasks runs smoothly and efficiently at all times.

AREAS OF RESPONSIBILITY
Produce high level standard of specification writing across all Sika Roofing technologies
Complete technical wind uplift calculations, U-V Calculations, Drainge Calculations, Adhesion testing processes for all Sika Roofing technologies
Attend project design meetings to support Sika Roofing Technical department, Area Technical Managers, Contractors and other clients such as architects, engineers and main contractors.
Read and interpret structural engineers and architects drawings and advise on best practice as and when required.
Ensure all project information is up to date on CRM system
Review sales orders against the project specification to ensure correct materials have been ordered by the customer whilst liaising with Sika Customer Services Roofing team.
Produce E-book project specific documents to support submissions for our customers
Process Applications For Guarantee for technical department upon request from Sika Technical Support functions
Assist Technical Support across all technologies for reviewing and co-ordinating completed site installation reports
Responding to mailbox enquiries and responding to internal and external stakeholders via all methods of communication in and outside of the business
Pre project notifications – Project Tender Management checks (contractor / ATM) – Better customer experience, intimate service, link to aide sales order process
Produce project specific guarantee pack E-Books to include all Sika literature for end users / contracts / clients
To have an understanding of all departmental procedures and ensure effective operations are fulfilled within Technical Services functions for WGC & Preston and support when necessary. Embrace change and positivity to support changes for future.

HOURS: 37.5 per week Monday to Friday

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND REQUIREMENTS
Organisational Skills
Good Communication and interpersonal skills
Excellent understanding of all aspects of Microsoft packages & CRM systems
Institute of Roofing qualification (desired but not essential as training will be provided towards membership)
Skills (Technical / Practical / Applied)
Team Working
Time Management
Communication and organisation skills
Customer Focus
Ability to work under pressure to tight deadline, good customer service skills
Can do attitude